EXCHANGE AND RETURN POLICY

IMPORTANT

  • You can exchange or return any product within 30 days of purchase.
  • An exchange or return of a used or washed product will not be accepted.
  • Download the document at this link: form of return . (If it is not downloaded, request it to emotionbodies@emotionbodies.com)

CHANGES

  • Print and fill out the return form and follow the instructions.
  • Prepare a package with the products you want to exchange.
  • Enter the printed and filled out form inside the package.
  • Then send the product to E Motion Bodies, at the address:

E MOTION BODIES, C / Rabassa, 5, Pral 2ª, 08024, Barcelona, ​​Spain.

You can choose the method you prefer, and the costs and management will be at your expense.

When your package arrives at E Motion Bodies, we will check the status of the product, and if everything is correct we will proceed to make the change within 72 hours of the following business days. Changes are subject to stock, if we do not have the model, size or color, we will contact you to find a solution.

Finally we will send you the change in a new package and we will take care of the costs and management of the shipment.

RETURNS

  • Print and fill out the return form that you can download and follow the instructions.
  • Prepare a package with the products you want to exchange.
  • Enter the printed and filled out form inside the package.
  • Then send the product to E Motion Bodies at the following address; You can choose the method you prefer, and the costs and management will be at your expense.

E MOTION BODIES, C / Rabassa, 5, Pral 2ª, 08024, Barcelona, ​​ Spain.

When your package arrives at E Motion Bodies, we will check the status of the product, and if everything is correct we will proceed to make the payment of the amount of the garment / s within the following 72 hours of business days, with the same method payment that was used when making the purchase.

WRONG PRODUCT

If you have received a wrong product, we sincerely apologize.

  • Send us an email to emotionbodies@emotionbodies.com or call us at (+34) 685166358.
  • We will contact you to arrange the collection and send you the correct garment.

DEFECTIVE PRODUCT

If you have received a defective product, we sincerely apologize.

  • To speed up the process, send us several photos to emotionbodies@emotionbodies.com where the defect can be seen, along with your name and order or invoice number and a brief explanation of the detected defect.
  • We will assess your case and we will contact you, in the event that it is a manufacturing defect we will manage the collection and we will send you a new garment.

Shipping details: E MOTION BODIES, C / Rabassa, 5, Pral 2ª, 08024, Barcelona, ​​ Spain.