EXCHANGE AND RETURN POLICY

IMPORTANT

  • You can exchange or return any product within 30 days of purchase.
  • An exchange or return of a used or washed product will not be accepted.

  • Request your changes or returns by sending an email to emotionbodies@emotionbodies.com

CHANGES

  • Send us an email indicating the desired change.
  • Prepare a package with the products you want to exchange. Insert a piece of paper inside the package with your complete data (email, name, mobile phone) and the detail of what you want to change and send the package to the address indicated below.
  • Once the package is received, we will ask you by mail to transfer us the amount of the shipping costs, which depend on the destination.
  • Once we receive this transfer, we will send the package to your address.

E MOTION BODIES, C / Rabassa, 5, Pral 2ª, 08024, Barcelona, ​​Spain.

You can choose the method you prefer, and the costs and management will be at your expense.

When your package arrives at E Motion Bodies, we will check the status of the product, and if everything is correct we will proceed to make the change within 72 hours of the following business days. Changes are subject to stock, if we do not have the model, size or color, we will contact you to find a solution.

As explained before, we will ask you to transfer the shipping costs to us (which vary depending on the destination) and once we receive them, we will send you the new package.

RETURNS

  • Print and fill out the return form that you can download and follow the instructions.
  • Send us an email indicating the desired return.
  • Prepare a package with the products you want to return, and insert in it a piece of paper indicating your identity data (email, name, mobile phone) and that you want to return that article.
  • Then send the product to E Motion Bodies at the following address; You can choose the method you prefer, and the costs and management will be at your expense.

E MOTION BODIES, C / Rabassa, 5, Pral 2ª, 08024, Barcelona, ​​ Spain.

When your package arrives at E Motion Bodies, we will check the status of the product, and if everything is correct we will proceed to make the payment of the amount of the garment / s within the following 72 hours of business days, with the same method payment that was used when making the purchase.

WRONG PRODUCT

If you have received a wrong product, we sincerely apologize.

  • Send us an email to emotionbodies@emotionbodies.com or call us at (+34) 685166358.
  • We will contact you to arrange the collection and send you the correct garment.

DEFECTIVE PRODUCT

If you have received a defective product, we sincerely apologize.

  • To speed up the process, send us several photos to emotionbodies@emotionbodies.com where the defect can be seen, along with your name and order or invoice number and a brief explanation of the detected defect.
  • We will assess your case and we will contact you, in the event that it is a manufacturing defect we will manage the collection and we will send you a new garment.

Shipping details: E MOTION BODIES, C / Rabassa, 5, Pral 2ª, 08024, Barcelona, ​​ Spain.